Welcome to this week's issue of Unpacking Meaning. If you received this from a friend and enjoy it, subscribe here. It’s 1959. Nine elite Soviet hikers. The Ural Mountains. Level three mountaineering test—the hardest there is. They were young, confident, and experienced. They set off with cameras, carefully mapped routes, and a plan. And they vanished. When the search party arrived days later, they found the group’s tent half-buried in snow. It had been slashed open from the inside. Inside: clothes folded neatly in the corners. Outside: barefoot tracks in the snow, leading away from the tent. They followed the prints down to a sparse forest, where they found the first bodies. Frozen. Some stripped nearly naked. One was draped over a tree branch. Another had deep scratch marks in the bark, as if they’d tried to climb it in a panic. Further down, six more bodies. Some had swapped clothing. One had no tongue. Another, radioactive residue on their clothes. One had their chest crushed with the force of a car crash—yet no external wound. The official Soviet report said it was “an unknown unnatural force.” That’s how MrBallen tells it. And when he tells it, you feel like he was there. Even though he wasn’t. He just fully owned it. I was listening to him tell this story on The Diary of a CEO podcast, and I loved this big lesson: When I told you the Dyatlov Pass story, I was fully committed to telling you that story. I didn't care if you thought it was interesting or not.
I thought it was interesting enough that I was going to give you my hand gestures. I'm going to make sure I harp on the details that I find really interesting. But it's like a level of commitment.
…it's not just practice and get your words right. Hardly. I do it. I don't even use a script when I tell stories. I look at the story. I learn the story, I internalize the story, and then I inhabit the story. And when I tell you the story, it should almost feel like I was there.
That’s what hits you watching his videos. It’s not the script. It’s not the production value. It’s the conviction. Most companies spend forever polishing the story. They test. They tweak. They wait for more data. But they forget the part that actually moves people: Committing to the story you can tell—right now. Not the one that’s perfect. Not the one your competitors are telling. Not the one you hope to tell someday when you “have the numbers.” Just this one. Told like it matters. Told like you were there. Belief is contagious, and if you don’t believe the story enough to stand inside it, why should your customers? The Committed Narrative Framework™How to find your story—and write like you believe it Most messaging sounds forgettable not because the idea is weak… …but because it reads like no one really believes it. The Committed Narrative Framework helps you do two things:
Let’s break it down. Part 1: Find the story you can commit toBefore you finesse the words, you need a core story worth telling, one rooted in truth, tension, and point of view. Ask yourself: 1. Why did we build this? What problem, friction, or pattern did you see that wouldn’t leave you alone? Why this solution, and why now? 2. What drives us crazy about the market? Which assumptions, practices, or competitor claims feel out of touch—or even harmful? What’s broken that others accept as normal? 3. What do we believe needs to change? What shift are you trying to create in how your audience sees the problem, the solution, or their role in it? 4. Where is the customer getting it wrong? What are they trying, assuming, or buying that’s holding them back? And how does your product help them see a better way? 5. What’s behind our buzzwords? If you say you're “AI-powered,” “data-driven,” or “frictionless,” dig deeper: → Why does that actually matter to the customer? → And what deeper insight or belief led you to build it that way? The goal here is clarity first. Get to the raw truth. Part 2: Tell the story like you mean itOnce you’ve found your story, the next step is inhabiting it. That’s what makes people feel it’s real even before they understand every detail. Here's how to write like you're in the room when the story happened: 1. Strip the disclaimers. If your sentence starts with “Some people might find…” or ends with “but it depends,” cut it. Lead with clarity, not caveats. 2. Open with tension. Start where the pain is sharpest or the belief is boldest. Don’t waste your headline or first sentence on what you do, start with why it matters. 3. Anchor the reader in a worldview. Make it clear what you believe and how that belief shapes the product, the experience, and the outcomes. Let the reader feel: This isn’t just software. This is a stance. 4. Use structure to reinforce story. Don’t just say you think differently—show it in how you organize the page. Build tension. Flip assumptions. Land your key insight like a punchline. 5. End with direction. Whether it’s a CTA or a final takeaway, make it decisive. You’re guiding belief, not asking for permission. What does uncommitted messaging sound like?Let’s look at a before-and-after using a fictional B2B SaaS company that helps mid-market customer support teams automate repetitive tickets using AI. ❌ The uncommitted version:“Our AI-powered support automation platform helps companies streamline workflows and improve response times, while reducing support costs.” What’s happening here? It’s accurate. Polished. Safe. But it sounds like it could’ve been written by anyone in the space. There’s no belief. No point of view. No reason to care. There’s no tension. No why. It’s product-led instead of problem-led. And it’s defensive, trying to tick all the boxes instead of making a case. ✅ The committed version:“Most support teams don’t have a workflow problem. They have a repeat ticket problem. And drowning agents in dashboards and macros won’t fix that. That’s why we built [Product]: to eliminate the 30% of tickets that never needed a human in the first place—so your team can finally focus on conversations that matter.” What’s working here? This version reflects a clear belief about the market, a sharp definition of the problem, and a conviction about how to fix it. It speaks to the real tension their customer lives with, and takes a stand on what most solutions get wrong. Here’s your takeaway for today: Uncommitted copy describes. Committed copy decides. It decides what to say and what not to say. It decides who it’s really for—and who it’s not. People don’t commit to products. They commit to narratives they believe in. So start with yours. Then write it like you were there. DISCOVERYEpisode 34 of The Message-Market Fit podcast is out!I had an great chat with Brandon Lutz, a B2B offline media expert who has worked with tech giants like Indeed, Miro, and Amazon. Here's what you'll learn:
Check it out here. And if you find it valuable, would you consider subscribing and leaving a rating? 🙏 Is AI writing ruining it all for us?I loved this take on how the em dash is being perceived and used or misused, thanks to AI writing. We worry that if something is easy to produce, it must be worth less. We worry that the skills we take pride in are being absorbed by something faster, cheaper, and less human. RESONANCE"The desire for outcome is deeply ingrained, and for some, this is the moment where they give up. They simply can’t bear a process that willingly ignores the outcome." Seth Godin, The Practice: Shipping Creative Work Have a great weekend! Cheers, Chris 🙌🏻 Let’s be friends (unless you’re a stalker) When you're ready, here's a few ways I can helpNot sure where to start? Take our free message-market fit scorecard. |
I'm the founder and chief conversion copywriter at Conversion Alchemy. We help 7 and 8 figure SaaS and Ecommerce businesses convert more website visitors into happy customers. Conversion Alchemy Journal is the collection of my thoughts, ideas, and ramblings on anything copy, UX, conversion rate optimization, psychology, decision-making, human behavior, and -often times - just bizarre, geeky stuff. Grab a cup of coffee and join me. Once a week, every Friday.
Read online Welcome to this week's issue of Unpacking Meaning. If you received this from a friend and enjoy it, subscribe here. Most teams treat messaging like a moodboard. Disjointed. Decorative. A little bit of this, a little bit of that. Each new landing page, sales deck, or onboarding email feels like starting from scratch. They’re mixing and matching taglines, rephrasing value props, rewriting what’s already been written—because they don’t have a system. They think they’re iterating, but...
Read online Welcome to this week's issue of Unpacking Meaning. If you received this from a friend and enjoy it, subscribe here. I recently received my voting cards from Italy. As an Italian living in the UK, this isn't unusual, but what struck me this time was how absurdly hard it was to understand what I was being asked to vote on. Here’s one of the ballots: And here’s a literal translation for your eyes to bleed on: “Do you want the repeal of Article 8 of Law 604 from July 15, 1966, titled...
Read online Welcome to this week's issue of Unpacking Meaning. If you received this from a friend and enjoy it, subscribe here. What if your next round of customer research didn’t involve a single customer? That’s the future being painted by a new wave of AI-native research platforms — ones that don’t just automate surveys or analyze reviews, but simulate entire societies of agents who think, talk, shop, and even complain like your customers. I read a piece this week from a16z about this...